Welcome to SYSOP - the organisation dedicated to quality IT service management.

True to its position as a true Service Management organisation, SYSOP is proud to offer probably the most comprehensive range available of ITIL ® service management training – including all the ITIL® service management practitioner courses and training for the ISEB certificate in ICT Infrastructure Management.

ITIL Training Courses

For a full list of available courses click here.

ITIL Professional Services

No matter how good the training experience, making ITIL happen in the workplace is a daunting challenge. Where to start? How to make visible progress quickly? How to free up valuable resource to do justice to the task?

SYSOP has long been an advocate of the "Slicker ITIL" approach to the implementation of best practice. Our consultants have developed a series of Service Improvement Plans designed to speed up implementation ensuring you see visible benefits quickly.

More information: SYSOP Professional Services

Manchester Training Centre

Our purpose built training centre in Heywood (nr Manchester) is just 800 yards from M62 junction 19. As well as easy access, being outside the city centre means we are able to offer FREE secure parking monitored by CCTV.

More information: SYSOP Training Centre

Superb ITIL Examination Pass Rates

SYSOP training courses provide you with a significantly improved likelihood of achieving qualification at the first attempt. No other organisation can match the excellent examination results achieved by students attending our ITIL® service management courses. In the UK, our examination pass rate, for the ISEB Manager’s certificate, has bettered 80% for the last 5 years - compare that to the industry average pass-rate of less than 60% and you can see the SYSOP quality difference.

Examination Success Guarantee

SYSOP guarantees that you will achieve success in your chosen ITIL® examination. Not only is our failure rate half of the industry average we are the only company to have developed a free refresher programme that will prepare you for an examination re-sit. Uniquely, this success guarantee applies to our ITIL® Online Foundation Course as well.

More information: The Sysop Guarantee

Superbly Qualified Consultant/lecturers

Your SYSOP consultant/lecturer holds, not only the ISEB Certificate in IT Infrastructure Management: Service Management (the manager’s certificate), but also the Institute of IT Training Certificate in Training Delivery Skills. He or she will also have sat and passed the very same examination that you intend to sit (or will be the consultant that developed your training course). This means that you can be sure that your tutor is not only well qualified to teach you but that you will benefit from their experience of the examination.

SYSOP consultant/lecturers are extensively engaged on customer sites, advising and supporting their plans to successfully adopt ITIL ® best practice. This means that your classroom experience is enhanced with up-to-date and relevant real-life examples of ITIL ® service management making your job of applying ITIL ® theory to your own circumstances so much more achievable.

Gold Standard Course Material

A key factor in improving the likelihood of your first-time exam pass is the quality of your course notes and reference material. The SYSOP quality system ensures regular audits of our courseware and the ITIL principles, of continuous service improvement, are applied to deliver consistent quality course material – all of which is developed, in-house, by SYSOP consultant/lecturers.

For a full list of available courses click here.